A: Enter phones’s menu, select “system settings”>”advanced settings”>”WIFIsettings”>”current site”>”modify settings”,make sure that WIFI password is correct. If not, please input correct password, and connect once again.If the password is correct and it can’t connecting yet, press the button “C” to return at the next higher level menu, you will see an option “WPA/WPA2”, select it, there’re “AES” and “TKIP” two connect ways inside it. Select a way that your Hot spots supported. If your Hot spots does not support the above two kinds of encryption methods, it won’t connect.